You have the right to cancel this contract within fourteen days without giving any reasons. The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the last goods.
In order to exercise your right of withdrawal, you must contact us
Avocado eU / Fruzsina Soos
Schweizertalstrasse 39/3,
1130 Vienna
Telephone: +43 6766519397
inform you of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or email). You can use the attached sample cancellation form, although this is not mandatory:
I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*) -Ordered on (*)/received on (* )
-Name of the consumer(s)
-Address of the consumer(s)
-Signature of the consumer(s) (only for paper notification)
-Date
(*) Delete what is not applicable.
The period begins from the day on which you or a third party named by you who is not the carrier took possession of the goods/s. In order to meet the cancellation period, it is sufficient that you send the notification of your exercise of the right of cancellation before the cancellation period expires.
For your returns, please use the returns label and keep the postal delivery slip. The use of the returns label is not a “must”, i.e. not a prerequisite for asserting your rights, but it simplifies and secures the process for us.
In the event of an effective withdrawal, we must reimburse you for the payments you have made and any necessary useful expenses you have made on the matter immediately, but at the latest within 14 days of receipt of the declaration of withdrawal. However, we can refuse the repayment until we have either received the goods back or you have provided us with proof that the goods have been returned. We will use the same payment method for the repayment that you used to process your payment.
If you have expressly decided on a different type of delivery than the cheapest standard delivery offered by us, you are not entitled to reimbursement of the additional costs you incur as a result. You are obliged to return the goods to us immediately, but at the latest within 14 days of submitting the declaration of withdrawal (dispatch is within the deadline) and to pay us compensation for a reduction in the market value of the goods if this loss of value is due to an examination of the quality Properties and functionality of the goods are not due to the necessary handling of the goods. The consumer can return the goods to Avocada eU free of charge using the return label. If you do not send the goods using the return label, the consumer bears the direct costs of the return.
Apart from the payments stated in this provision and any additional costs for “special deliveries”, no other charges will be imposed on you as a result of your withdrawal.
When shipping the goods, the risk of loss or damage to the goods only passes to the consumer as soon as the goods are delivered to the consumer or to a third party designated by the consumer and other than the carrier.
The consumer has no right of withdrawal from contracts relating to:
a. Goods that are made to customer specifications or clearly tailored to personal needs.
b. Goods that are delivered sealed and are not suitable for return for health protection or hygiene reasons if their seal has been removed after delivery.